WÜSTHOF - Returns Policy

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Returns & Exchanges

We accept returns that meet the following conditions:

The item was purchased through wusthof.com and shipped to an address in the US
The item must be unused and in it's original retail packaging
The return or exchange request is made within 45 days of the order being shipped.

Holiday Returns: Any item purchased from October 15, 2025 through December 16, 2025 can be returned through January 31, 2026.

If your item meets the requirements above, use the form below to begin your return:

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Returns FAQs

How many days do I have to start a return?

You have 45 days from the date your order is shipped to start your return.

Do you have an extended holiday return policy?

Yes! Any item purchased from October 15, 2025 through December 16, 2025 can be returned through January 31, 2026.

How do I make a return?

Begin your return by entering your order number and the email, shipping zip code, or phone number associated with your order in the form above. Choose the items you would like to return and the reason for return. Once all the steps are complete, you will receive an email confirmation.

Do you offer free returns?

Yes! You will receive a prepaid shipping label to print and use for your return.

Can I exchange my item?

Yes, you can choose to receive a refund to the original payment method, refund to a digital gift card, or exchange your item for something different. If you choose to exchange, your replacement item will not be shipped until the original item purchased is received, checked, and approved by our team.

How long does it take to process a return?

Returns are confirmed within 10 days of receiving the package at our warehouse. Once your return is checked and accepted, the reimbursement or credit will be issued within 14 days, depending on your payment provider.

I still have questions. Who can I contact?

Please email info@wusthof.com.

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